Are you ready for a new challenge?

We are looking for a Reservations & PBX Agent to join the Mandarin Oriental Palace, Lucerne Team!

The legendary Hotel Palace Luzern first opened in 1906 and is in the city on the shores of Lake Lucerne. After a complete renovation, the Mandarin Oriental Palace, Luzern reopened its doors in September 2022. It comprises 136 rooms and suites offering excellent views over the lake and mountains. Three restaurants, one bar together with a variety of meeting facilities, a spa and a fitness room roundup our offer for our guests.

As Reservations & PBX Agent you are responsible for the following duties:

• Handling all reservation requests as well as the group requests with our hotel software
• Receiving and answering the incoming calls from extern and intern
• Processing of VIP and regular guest bookings while considering special wishes and preferences
• Preparing offers for individual bookings complying with hotel policies
• Checking, processing and filing of incoming reservation correspondence
• Communicating and cooperating efficiently with all Departments

As Reservations & PBX Agent we expect from you:

• A completed apprenticeship as a hotel specialist, hotel clerk or travel agent
• In-depth computer skills, ideally Hotel Management Systems
• A friendly, courteous, confident appearance on the phone and in direct contact with the guests
• A strong sales- and turnover-oriented working style as well as negotiation skills
• Organization skills, excellent manners and a well-groomed appearance
• Strong communication skills, both written and oral
• Very good German and English skills, other foreign languages are an advantage

We offer our Reservations & PBX Agent the following benefits:

• Discounts on hotel stays and restaurants across the group as well as the Swiss Deluxe Hotels
• Colleague recognition and reward programs
• An exciting range of learning and development programs
• Opportunities for promotion and transfers worldwide
• Colleague Social events and Wellness programs

Do you want to be part of this unique hotel?

We look forward to receiving your application!